Cancellation & Refund Policy

How orders are cancelled, returned, replaced and refunded.

Last updated: 28 July 2026

1. Scope

This policy explains how orders placed with Malhar Travel Solution (Proprietorship) can be cancelled, returned, replaced and refunded. It applies to all products bought through this website.

2. Cancelling an order

• Before dispatch. You may cancel any order free of charge before it is dispatched. Call +91 97641 97015 or email malhartraveline0810@gmail.com with your order number. Prepaid amounts are refunded in full.
• After dispatch. Once the parcel has left our premises the order cannot be cancelled, but you may refuse delivery or return the item under the return conditions below.
• Cancelled by us. If we cancel an order because of a stock, pricing or delivery-area problem, we refund the full amount and inform you by email or phone.

3. Returns

You may request a return within 7 days of delivery if the item meets all of these conditions:

• It is unused, untried on the road, and free of scratches, odour or wear.
• All original packaging, tags, manuals, visors, liners, spare parts and free items are included.
• The invoice or order number is provided.

Items we cannot accept back (unless they arrived damaged, defective or incorrect): inner wear and base layers, balaclavas, socks, and any product whose sealed hygiene packaging has been opened; helmets whose safety seal or visor film has been removed; items damaged by use, accident or improper handling; products bought during a clearance sale that was marked non-returnable at the time of purchase.

4. Damaged, defective or wrong items

If your parcel arrives damaged, or contains a defective or incorrect item, tell us within 48 hours of delivery with photographs of the outer packaging, the product and the invoice. We arrange a free pickup and send a replacement, or issue a full refund including the original shipping charge, at your choice.

5. How to raise a return

1. Email malhartraveline0810@gmail.com or call +91 97641 97015 with your order number and the reason for return.
2. We confirm eligibility, usually within one business day.
3. Where a reverse pickup is available at your PIN code we arrange it. Otherwise we will ask you to courier the item to our Mumbai address and we reimburse reasonable courier charges on production of the receipt (for damaged, defective or wrong items).
4. The item is inspected on arrival, normally within two business days.

6. Refunds

Situation	What you get back	Timeline
Order cancelled before dispatch	100% of the amount paid	Initiated within 2 business days
Damaged, defective or wrong item	100% of the amount paid, including shipping	Initiated within 2 business days of the returned item passing inspection
Change of mind, item eligible for return	Product value; the original shipping charge, if any, is not refunded	Initiated within 5 business days of the returned item passing inspection
Return rejected on inspection	No refund; the item is sent back to you	Dispatched back within 5 business days

Refunds are always made to the original payment method — the same card, UPI ID, bank account or wallet used to pay. We do not refund to a different account. After we initiate a refund, banks and payment gateways typically take a further 5 to 7 business days to credit it, and we have no control over that part of the process. We share the refund reference number as soon as it is available.

7. Replacements and exchanges

Size exchanges are offered once per order on eligible items, subject to stock, within the same 7-day window. If the replacement costs more, the difference is payable; if it costs less, the difference is refunded to the original payment method.

8. Failed or duplicate payments

If an amount is debited but the order does not confirm, or you are charged twice, write to us with the transaction reference. Such amounts are normally auto-reversed by the bank within 5 to 7 business days; if that does not happen, we take it up with the payment gateway and refund you.

9. Questions

If anything about a return or refund is unclear, call us before shipping the item back. It is usually quicker to sort out on a phone call than by email.

Contact for questions on this policy

Malhar Travel Solution (Proprietorship), 352/4, Ramnath Dube Chawl, Anant Nagvekar Marg, Prabhadevi, Mumbai, Maharashtra 400025
Phone +91 97641 97015 · +91 97734 95463
Email malhartraveline0810@gmail.com
Business hours: Monday to Saturday, 10:00 AM to 7:00 PM IST